Connectivity troubleshooting
Most arrival issues come from a disabled setting, the wrong data line, or network registration. Follow the steps in order and do not delete the eSIM.
Updated · 2026-10-23Quick answer
Confirm the eSIM is on and selected for mobile data, enable data roaming if the plan requires it, and restart the phone. Allow a few minutes for network registration.
Make one change at a time so you can identify the solution. Menu names vary between iPhone and Android.
Some plans require a specific APN. Enter it exactly as provided. If automatic selection fails, try a supported network and return to automatic selection afterward.
If there is still no connection, collect screenshots of eSIM status, network selection, and APN settings. Include the country, phone model, and order number, but never publish the QR code.
Common questions
No. Many eSIMs allow only one installation. Do not erase the profile unless support explicitly instructs you to do so.
The data line may be wrong, roaming may be off, the APN may be incorrect, or the phone may not be registered on a supported network.
Usually a few minutes. Restarting the phone or toggling airplane mode can speed up network registration.
Open a support request with your order, device, and settings screenshots.
Contact support